Serves customers by providing single point of contact for all order and service information; works with other departments to ensure customer needs are met or exceeded in the most cost effective manner.
Receives customer purchase orders through varies means of communication and enter into ERP system
Interact with customers daily in a variety of forms by answering order and service related questions
Resolves order or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting solution; following up to ensure resolution
Maintain professional and pleasant interaction with assigned customers by openly communicating via phone calls and other forms of communication
Recommends actions to manager of processes & solutions to streamline processes and help team continue to grow and be successful
Ability to work independent of direct daily supervision; to multi-task and to adapt to changing priorities
Excellent verbal and written communications
Effective listening skills, attention to detail & problem solving skills
Excellent computer Microsoft Office skills, including Excel
Prior experience with ERP systems preferred – Infor Visual experience a plus
Able to carry out companies values of Transparency, Ownership, Positive Attitude, & Stewardship
Ability to look at situations from several points of view
Ability to build strong relationships internally and externally to ensure customer needs are being met while ensuring that Imperial Plastics values, goals, policies are in play.
3-5 years of experience in Customer Service field; or equivalent training.